Terms of service

Thank you for choosing NUR 💛
These terms explain the simple rules for using our website and buying from us.

1. About us

nurstore.in is operated by NUR Store, a proprietorship of Nupur Nimesh Shah, 310-E, Flying Colour Premises, L.B.S. Marg, Mulund West, Mumbai – 400080 (GSTIN: 27DCPPS1480A1ZH). In these terms, “NUR”, “we” and “us” mean NUR Store, and “you” means anyone who visits or buys from our website.

By using our website or placing an order, you agree to these terms, together with our Shipping Policy, Exchange & Return Policy and Privacy Policy.

2. Who can buy

• You must be 18 or older to place an order. If you’re younger, please shop with a parent or guardian.
• Please give us accurate name, phone, email and address details so we can deliver your order.
• If you create an account, keep your login details private. You’re responsible for activity on your account.

3. Our products

• Every NUR pair is handcrafted in India. Small differences in texture, stitching or finish are part of handmade work and aren’t defects.
• We show colours as accurately as we can, but they may look slightly different depending on your screen and lighting.
• Please check our size guide before ordering. If the fit isn’t right, our Exchange & Return Policy applies.

4. Prices & payment

• All prices are in Indian Rupees (₹) and include GST. Shipping charges, if any, are shown at checkout before you pay.
• You can pay by UPI, debit/credit card, net banking or wallets through our secure payment partner, Razorpay, or by Cash on Delivery (₹90 fee, India only).
• Offers and discount codes, including “Spin to win” rewards, are subject to the terms shown with each offer and can’t be exchanged for cash.

5. Orders, shipping & returns

• After you order, we’ll send a confirmation with your order details.
• Dispatch and delivery timelines, charges and international orders are covered in our Shipping Policy.
• Exchanges, returns, store credit, refunds, cancellations and repairs are covered in our Exchange & Return Policy.

6. Reviews & your photos

• Reviews you post on our website should be honest and about your own experience. Please don’t post anything offensive, misleading or that belongs to someone else.
• We may remove reviews that break these rules, but we never remove genuine reviews just because they’re negative.
• We’ll ask your permission before using your photos or reviews, including posts where you tag NUR on social media, in our marketing.

7. Our content

The NUR name, logo, designs, photos and text on this website belong to NUR. Please don’t copy or use them commercially without our written permission. You’re welcome to share links to our products.

8. Fair use of our website

Please don’t misuse our website, for example by placing fake or fraudulent orders, misusing offers or discount codes, or trying to disrupt or hack the site. We may cancel orders or restrict accounts involved in such misuse.

9. Our responsibility

• To the extent permitted by law, our total responsibility for any order is limited to the amount you paid for that order.
• We aren’t responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes or courier network disruptions.
• Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that protects you.

10. Governing law & disputes

These terms are governed by the laws of India. If you have a concern, please contact us first, and we’ll do our best to resolve it quickly. Subject to your right to approach a Consumer Commission, the courts in Mumbai will have jurisdiction over any dispute.

11. Changes to these terms

We may update these terms from time to time and will post the new version here with a new date. Changes won’t affect orders you’ve already placed. Those follow the terms in force when you ordered.

12. Contact & grievances