Shipping policy

We want your NUR pair to reach you smoothly 💛
Here’s everything you need to know about shipping.

1. When will my order be dispatched?

  • Every NUR pair is handcrafted in small, fresh batches and carefully quality-checked, so most orders are dispatched within 9–12 working days.
  • If your size is already in stock, we dispatch it within 1–2 working days.

2. Delivery within India

  • Once dispatched, your order is usually delivered within 2–7 working days, depending on your location.
  • Deliveries are handled by our trusted courier partners.
  • You’ll receive your tracking link on WhatsApp as soon as your order is dispatched. You can also track it anytime on our Track your order page.

3. Shipping charges (India)

Payment method Shipping
Prepaid (UPI, cards, net banking, wallets) Free, plus an extra 5% off
Cash on Delivery ₹90 COD fee
The ₹90 COD fee is non-refundable, unless your pair arrives damaged, defective, wrong or late. In those cases we refund it too.

4. International shipping

  • International orders are prepaid only. Cash on Delivery isn’t available outside India.
  • Shipping charges depend on your country and the weight of your order, and are shown at checkout before you pay.
  • Orders are usually delivered within 7–14 working days after dispatch.
  • Any customs duties or import taxes charged by your country are payable by you on delivery.
  • International orders can’t be exchanged or returned for size or style. If your pair arrives damaged, defective or wrong, tell us within 48 hours of delivery and we’ll make it right.

5. Order running late?

If your order hasn’t reached you within the timelines above, you can ask us to cancel it for a full refund, or keep waiting. Either way, we’ll keep you updated.

Delays caused by events outside anyone’s control, such as natural disasters or strikes, are an exception.

6. COD orders refused at the door

Each refused COD order costs us shipping both ways. If a COD order is refused at delivery without a valid reason, Cash on Delivery may be disabled for future orders on that account, and those orders will need to be prepaid.

7. Address changes

Please double-check your address and phone number at checkout. Need to change it? Message us before your order is dispatched and we’ll update it.

8. Need help?

📧 care@nurstore.in  ·  WhatsApp +91 83699 62745
Mon–Fri, 10:30 AM – 6:00 PM

For returns, exchanges, refunds and our Grievance Officer’s details, see our Exchange & Return Policy.

Last updated: 21 October 2026