FAQ

"To make a purchase follow these steps:

1. Choose a product you want to shop.
2. Select the size/colour and click ‘Add to Cart'.
3. Check your cart and add more products if needed.
4. Select ‘Proceed to Checkout' from your shopping cart.
5. Follow the straightforward prompts to complete our one-step checkout process.

If you have any problems, please contact customer care at care@nurstore.in

"To edit your order immediately after placing it, you can email or WhatsApp us to make your desired change.
Please note that the changes can only be made before the order is dispatched."

"You can browse through the collection without creating an account and select styles / products you like. But, to be able to buy, we advise creating an account to unlock more benefits like– tracking orders, reviewing past purchases, requesting your exchange directly from your account, saving time by automatically using the same address and card details, easy management for account details, address book and email preferences"

If you know exactly what you are looking for, you can search our online store by product category under the shop menu. Once you have selected your desired category you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using the product names, if you know it.

"Yes, we ship internationally at an additional standard international shipping rate.
You can contact us for more details at care@nurstore.in."

An order can have only a single shipping address.

"Orders usually take 8 - 12 working days from the time of order placement."

"Once your order is dispatched, tracking details will be shared with you via email.
You can track your order from there or enter your shipment number on the below link:
Track My Order

If you can't track your order, reach out to us at customer support care@nurstore.in."

Yes, call us with details of the item you wish to purchase and your billing information.

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified, will your order be accepted and the items shipped.

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified, will your order be accepted and the items shipped.

If you wish to cancel your order immediately after placing it, you can email or WhatsApp us. Cancellation will only take place if the product has not been dispatched yet. To make a cancellation later, you will have to receive the product and then request for cancellation on our website.

"For Indian Customers—
Product prices displayed are inclusive of all taxes and duties.

For International Customers—
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival."

We accept all Debit/Credit cards, PayTM, Net Banking and COD. We also accept PayPal for customers who wish to purchase from outside of India for delivery within the country only.

Yes, you can. For this, you can get in touch with via our email or WhatsApp.

Yes, for faster delivery, you will have to pay additional charges, check the delivery options while purchasing.

If you have broader feet, we suggest choosing a size up from your regular size.

If the size in your chosen style is unavailable, it may be under pre order and the same will be delivered to you within the given timeline mentioned under the product description. In case the product is not under pre order please get in touch with our customer care team.

Please refer to the NUR size chart to be fully sure of your size.

"In case the product does not fit you/or you don’t like it, you can ship it to us within 7 days of the delivery and we can either send a size that fits you or give you a credit note for the same amount.
Return Portal: Returns & Exchanges"

After receiving the product, we do a thorough quality check and then initiate the process for exchanging the item. As soon as your order is picked up, your account will reflect the store credit within 24 hours. You can choose to avail this store credit or wait for 5-7 working days for the amount to reflect in your account.

Your store credit voucher is valid for 6 months from the date issued.

Yes, we offer product customisation.

You in touch with our team at +91-83699-62745.

Yes, NUR is a homegrown Indian brand, based out of Mumbai.

Yes, we offer product customisation.

You in touch with our team at +91-83699-62745.

Our products are handcrafted, vegan & cruelty-free.

"NUR products are made out of 100% leather-free material, causing no harm to animals. This material is naturally water-resistant and durable."

We have tied up with some of the best-known logistics companies to ensure the quickest delivery anywhere in India.

We are constantly working on new partnership ideas and would love to hear from you. Please write to us at care@nurstore.in.